Please find above information to enjoy your massages and treatments.
If you have any further questions, please do not hesitate to contact us.
The spa is designed and prepared for you to rest your body and relax your mind and spirit. Out of respect for other users, please collaborate in maintaining a peaceful atmosphere by not raising your voice more than necessary. Children are not allowed in the spa, unless they come to receive a treatment, in which case they must be accompanied by an adult.
We recommend that during treatments you do not wear any valuables that could be misplaced. A place will be provided for storage of personal belongings. Oriental Spa cannot be held responsible for any loss or misplacement of valuables during the massage.
If you are pregnant, please be aware that in most of our treatments oils and essences are used. Some massages or treatments are not recommended during the first few months of pregnancy. If you suffer from allergies or any other problem, a doctor's consultation is advised before enjoying any of our treatments. Likewise, please inform us in case of any present injuries. All the oils and essences used at Oriental Spa are natural and imported directly from Malaysia, Thailand and Europe.
The consumption of food and beverages, apart from those offered free of charge at the Spa, is strictly forbidden. It is also advisable not to undergo any treatment or massage after a heavy meal.
Mobile phones are not permitted. If there is a need to keep it switched on, please keep it in silent mode.
Depending on the therapy or massage that is selected, the type of clothing to be used will vary. For both ladies and gentlemen, the spa provides a free service of appropriate clothing for each situation.
Payment for the services can be made in cash, by bank card or official Oriental Spa gift vouchers. The original voucher must always be presented. Photos on digital devices or any other format will not be accepted. Once the treatment has begun, if for any reason beyond the control of Oriental Spa, the client must finish before the scheduled time, no change in rate will be applied.
The prices offered in all official Oriental Spa publications are inclusive of taxes. Tipping is not compulsory, but due to long-established customs in the Orient, our staff is authorised to accept tips, at the discretion of the client based on the treatment received. In case of doubts or suggestions, please contact our reception staff at +62 813 3786 8601.
If you have booked a specific time, please arrive at the spa 15 minutes in advance so as not to delay subsequent bookings. In case of cancellation, please let us know in advance so that we can make the room available for other guests. Guests who fail to arrive within 15 minutes of the booking time forego all rights to their reservation.